Client Account Manager

Full-time

Remote

Prince of Travel is seeking an experienced Client Account Manager who will play a pivotal role in managing day-to-day operations, working across a named client portfolio of some of our largest brands, and will act as a trusted advisor by generating a strategy and overseeing its execution and performance to help brands and Prince of Travel achieve their partnership channel goals.

The Client Account Manager reports directly to the Director of Commercial Growth and is responsible for the strategy, setup, and execution of our in-house partnership and affiliate programs.

To help you succeed in this role, you will need to be an excellent communicator, strategic thinker with an interest in data, and have a desire to drive best practice adoption. In addition, you will take deep satisfaction in leading your customers and team members to succeed and will recognize that as your success.

Responsibilities:

Act as a strategic, trusted advisor for your client portfolio creating strategic initiatives for them to meet their objectives and KPIs
Collaborate with internal stakeholders, including marketing, content, creative and finance teams, to ensure seamless execution of partnership initiatives – gathering offer assets, creatives and information from clients and uploading the necessary details and working with clients to ensure proper tracking
Reacting quickly and working with the appropriate persons when an issue occurs with an account or specific campaign
Be an expert in brand and affiliate marketing to help guide customers to best practices and future successes.
Find insight within data by reporting on performance and progress to goals and KPIs.
Forecast and review growth opportunities to fit within an agreed customer budget
Lead weekly customer calls; and proactively communicate valuable insight, opportunities, and progress against goals/KPIs.
Collaborate with internal teams to develop and source customer opportunities and best practices
Prepare and conduct regular client presentations to share valuable insight and progress to the client’s goals/KPIs.
Deliver insights, reporting, and strategy to some of Prince of Travel’s largest and strategically important clients

Requirements:

Bachelor's Degree in Business, Marketing, or a related field from an accredited college or university or two years of equivalent online marketing, e-commerce, or affiliate marketing experience
Deep understanding of the affiliate/partnership channel
4+ years experience delivering services within the partnership/affiliate channel
An analytical focus and ability to aggregate and manipulate extensive data to identify insight and learnings from the data
Be an excellent communicator and approach every interaction as an opportunity to help someone and see them succeed
Strong attention to detail while being able to handle multiple tasks concurrently and meet daily deadlines
Have a bias for action and sound instincts on how to resolve issues effectively. Be inquisitive and like researching to solve problems and identify solutions.
A personal sense of integrity, commitment, and professionalism and a dedicated focus to customer satisfaction
Impeccable attention to detail and organizational skills.
Passion for teamwork and learning with the ability to adapt in a dynamic, fast-growing environment.
Advanced user of Google Suite, MS Excel, MS Word, and PowerPoint

Benefits & Compensation:

Flexibility: Work from anywhere with a stable internet connection, offering you an unprecedented work-life balance that can even include travel.
Continuous Learning: Benefit from ongoing training opportunities that can make you an expert in the travel industry.
Collaborative Culture: Work in a supportive environment where your creativity is valued and your contributions directly impact a community of travel enthusiasts.
Competitive Salary: Your skills and creativity will be rewarded with a competitive salary and opportunities for professional growth.
Meaningful Impact: Your role is not just a job, but a journey. You will enhance the travel experiences of countless individuals, helping them create unforgettable memories.

At Prince of Travel, we are committed to building a diverse and inclusive workplace where all individuals are valued, respected, and have the opportunity to thrive. We encourage applications from candidates of all backgrounds, experiences, and perspectives, and welcome you to bring your unique talents to our team. We believe that a diverse team fosters innovation and creativity, and are dedicated to providing equal opportunities for all individuals.